"When your business has a reputation for breaking guitars to stay on schedule, your customers don’t need a huge amount of additional evidence to believe you might well break a few passengers too if it’s going to protect your bottom line."

The recriminations for United A...

What does a good media grab look like?

Federal politicians might reasonably be criticised for many things, but their ability to pump out media grabs isn’t usually one of them. In an age where audiences have short attention spans and will habitually disengage from anythi...

In an age of rampant distrust of expertise – be it doctors, economists or climate scientists – it may be surprising to see that the media still values expert analysis when compiling television, radio and written news. The availability of expertise gives the media credi...